POLICIES

This page includes the following policies: 

1. Terms of Service
2. Shipping & Returns
3. Privacy Policy

Effective Date: 3/7/25

Welcome to The House of Sacerdos. By engaging with our services, purchasing products, or visiting our premises, you agree to the following Terms of Service. These terms are designed to create a safe, respectful, and transparent environment for all.

1. Service Offerings

The House of Sacerdos offers spiritual guidance, coaching, ritual circles, workshops, and retreats, focusing on personal growth and self-exploration. Jessie is not a licensed therapist, and services are not a substitute for professional medical, psychological, legal, or financial advice. All energy work is neutral and tailored to each participant’s experience. Services are for personal enrichment and do not guarantee specific outcomes.

2. Products

All products are handcrafted in-house with natural ingredients and are intended for ritual or spiritual use only—not as a substitute for professional healthcare or therapeutic treatment. All sales are final. Returns are only accepted for defective items (see Returns Policy below).

3. Privacy and Security

Your privacy is important to us. Personal information collected is used solely to deliver and enhance our services, manage bookings, process payments, and communicate with you. We never sell or share your information with third parties for marketing purposes.

- Surveillance:

For safety and security, our premises are equipped with audio and video surveillance, accessible only to authorised personnel and used strictly for security purposes.

- Session Recordings:

Clients are welcome to record their own sessions for personal use. The House of Sacerdos does not record sessions.

4. Client Responsibilities

By participating in our services, you acknowledge responsibility for your own decisions and outcomes. Services and products must not be used to cause harm or for unlawful purposes.

5. Limitations of Liability

The House of Sacerdos provides services and products to enhance personal growth and spiritual insight but does not guarantee specific results. To the fullest extent permitted by law, Jessie and The House of Sacerdos disclaim liability for outcomes arising from the use of services or products.

6. Applicable Law

These terms are governed by the laws of Victoria, Australia. By engaging with us, you consent to the jurisdiction of Victorian and Australian law.

7. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on our website.

8. Force Majeure

The House of Sacerdos will not be held liable for failure to perform or delays in performance of any obligations under these Terms of Service if caused by events beyond our reasonable control (including natural disasters, pandemics, strikes, government regulations, or war).

9. Third-Party Links

Our website or services may include links to third-party websites or services not owned or controlled by The House of Sacerdos. We do not endorse or take responsibility for the content, privacy policies, or practices of any third-party websites or services.

10. Website Use and Intellectual Property

All content, materials, and intellectual property on The House of Sacerdos website, including but not limited to text, images, logos, designs, and trademarks, are the property of The House of Sacerdos and are protected by copyright laws. You may only use the website for personal, non-commercial purposes. Any unauthorised use, copying, redistribution, or reproduction is strictly prohibited.

11. Limitation of Use

Products purchased from The House of Sacerdos are for personal use only, unless otherwise stated. You agree not to misuse or resell the products or services in a manner that could harm The House of Sacerdos or violate any applicable laws.

12. Customer Support and Communication

For any questions, concerns, or complaints regarding our products, services, or Terms of Service, please contact us at thehouseofsacerdos@outlook.com.au. We will respond within 3–5 business days.

13. Pricing and Changes

The House of Sacerdos reserves the right to change prices for products and services at any time without prior notice. All prices are subject to change based on availability, market conditions, or other factors at our discretion.

14. Indemnification

Customers agree to indemnify and hold The House of Sacerdos harmless from claims, damages, losses, liabilities, and expenses (including legal fees) arising from the use of products or services, any breach of these Terms, or any violation of the law or third-party rights.

15. Dispute Resolution

In the event of a dispute, The House of Sacerdos encourages amicable resolution through mediation. If the dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.

Contact Information

For questions or concerns about these Terms or the products and services offered, please contact The House of Sacerdos via email at thehouseofsacerdos@outlook.com.au.

Effective Date: 3/7/25

Shipping

• All products are handmade and shipped from Sunbury, VIC, Australia.
• Orders are processed within 1–2 business days (excluding weekends and public holidays).
• Shipping is available Australia-wide.
• You will receive a confirmation email with tracking details once your order has shipped.
• Delivery times may vary; delays due to postal services are beyond our control.

Returns & Exchanges

• All sales are final. Returns or exchanges are only accepted for defective or damaged items.
• If your item arrives damaged or defective, contact us within 7 days of receipt, including photos of the item and packaging. Eligible items will be replaced or credited.
• Non-defective items, including personal-use items such as oils, herbs, and ritual tools, cannot be returned or exchanged.
• Shipping costs are non-refundable.

Lost or Delayed Packages

• We are not responsible for lost or delayed packages once shipped, but we will assist you in resolving issues with the carrier.

Effective Date: 3/7/25

The House of Sacerdos is committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, and safeguarded.

Collection and Use of Personal Information

We collect personal information such as your name, contact details, and any information you choose to share during sessions. This information is used solely to deliver and enhance our services, manage bookings, process payments, and communicate with you. Your information is never sold, rented, or shared with third parties for marketing purposes.

Surveillance Policy

For the safety and security of clients, staff, and property, surveillance cameras (audio and video) operate within the premises. Footage is used strictly for security and is accessible only to authorised personnel, unless required by law.

Session Recordings

Clients are encouraged to record their own sessions for personal reflection. The House of Sacerdos does not record any sessions, ensuring your experience remains private unless you choose otherwise.

Data Security

We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Digital information is protected by secure servers and encryption where applicable.

Your Choices and Rights

You have the right to access, update, or request deletion of any personal information held by The House of Sacerdos. Please contact Jessie if you wish to make any changes or have any questions regarding our privacy practices.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or to meet legal requirements. The most current version of the policy will always be available on our website.

By using this website, booking a service, or purchasing a product, you agree to these policies.